Business Manager

We are seeking an experienced and highly driven Business Manager to oversee daily operations at our location in Lekki Phase 1, Lagos. This role requires strong leadership skills, a solid understanding of retail operations, and the ability to manage cross-functional teams. The ideal candidate will ensure efficiency and alignment with company goals across sales, customer service, logistics, and marketing departments.

1. Job Overview

• Location: Lekki Phase 1, Lagos
• Employment Type: Full-Time
• Reports To: Managing Director / CEO
• Objective:
  • Oversee daily operations and ensure efficiency across departments.
  • Foster a collaborative work environment and drive business growth.

2. Key Responsibilities

1. Team Management:
   • Supervise and support departments such as Sales, Customer Service, and Marketing.
   • Conduct performance reviews and foster staff development.
2. Operational Oversight:
   • Oversee day-to-day operations to ensure efficiency and alignment with company goals.
   • Manage in-store sales activities, stock movement, and customer experience delivery.
3. Performance Monitoring:
   • Track key performance metrics and generate reports for management.
   • Monitor customer feedback and satisfaction trends.
4. Process Improvement:
   • Troubleshoot operational challenges and implement process improvements.
   • Set clear KPIs and ensure teams meet targets.
5. Strategic Collaboration:
   • Collaborate with leadership on business growth strategies and expansion plans.
   • Facilitate meetings and updates to align departments with business objectives.
6. Customer Satisfaction:
   • Manage customer escalations and internal conflict resolution.
   • Champion customer satisfaction by ensuring service excellence.
   • Implement systems to gather and act on customer feedback.

3. Qualifications

• Educational Background:
  • Bachelor’s degree in Business Administration, Management, or a related field (MBA is a plus).
• Experience:
  • 3–5 years of experience in business or operations management, preferably in retail.
• Skills:
  • Strong leadership, problem-solving, and decision-making skills.
  • Excellent organizational and time-management abilities.
  • Familiarity with retail tech tools, POS systems, inventory software, and CRM platforms.
  • Great interpersonal and communication skills.